Enter & Update Support Requests
(Click the link above for new support requests or to update support requests made after October 31/10)
Review Closed Support Requests
(Click the link above to review support requests closed prior to October 31/10)
Diamond Release 11.0 (Version 2010) |
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Diamond Extensions 11.0 |
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Diamond Release 10.0 (Version 10) |
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Diamond Extensions 10.0 |
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Diamond Release 9.0 |
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Diamond Extenstions 9.0 |
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Virtual City Hall 1.0 |
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| Virtual City Hall 2.1 |
Microsoft’s 2011 Year End/Tax update for GPv10 and GP2010 is now avalable for download via the link above.
Please Note: Once the link has been posted, you will require your Username and Password to access the download.
Please read through the complete 2010 Payroll-Canada Year End/2011 Tax Update instructions and if you have any questions or should you experience any technical difficulties as a result of this update please revisit our website and review the latest updated documentation for assistance or contact the support hotline at 1-888-367-2299.
As most of you are aware - our Knowledge Services team experiences a higher than normal volume of calls during this very busy time - please be patient with us and help us by logging your calls via the Customer Portal, providing us with as much information as possible so that we can respond more quickly to your needs. If your support requirements are an Emergency which is defined as “system down” or you require escalation, please call our toll free line - 1-888-367-2299 and if an analyst is not available to answer your call, please leave us a message. You can also call Patti Schreiber, Client Manager - Knowledge Services to confirm your call has been recorded and she will be able to provide you with an estimated response time based on our current volume of calls. Please note, that calls are continually prioritized throughout this busy time.
Important reminder for all Canadian Payroll version 9.0 clients:
The last release for Canadian Payroll Year-End/Tax Updates was the Year-End/Tax Update that we released in December 2010. After this time we will not be releasing any additional tax updates or year-end updates for version 9.0.
Any changes made to the next Canadian Payroll Tax Table update for the July 2011 release will not be supported on version 9.0. Please contact Jenny Conway for further information on coordinating your upgrade to the latest version.
